Confidentiality and Privacy
The Organisation Station is a professional service. We will not divulge client information to third parties, nor any personal and/or business details that may be privy to client work.
As a member of the ICO (Information Commissioner’s Office) I am aware of relevant privacy regulations, therefore all detail and information regarding the client’s personal and business life and possessions will be kept completely confidential.
The only way in which your situation may be mentioned to others, is in the context of my own services, and then it will be depersonalised and unidentifiable (e.g. “a client in Hampshire”). It is helpful to be able to give examples to other clients of how particular situations can be addressed. For example: how long it took to deal with a room of a certain size, the furniture that was used for storage, the solutions we found whilst working together.
Subject to your permission, ‘before-and-after’ photographs will be taken and used for the Organisation Station website. Similarly, testimonials are welcomed for use on the website but these will only be used with your specific permission and personal details will not appear.
Insurance
While I will always handle your possessions with great care and consideration, accidents may happen. I shall not be liable for damage or losses and ask that you have appropriate and current insurance policies that compensate you adequately.
Cancellation
Both you and I have the right to cancel the contract due to unforeseen circumstances. Travel charges or further expenses paid in advance, which I cannot obtain refunds for, are not refundable in any circumstances and will be invoiced to you at the time of cancellation.
Hours of Work
You will be charged for hours actually worked. Whilst a booking will generally be made for a pre-agreed number of hours, it’s understood that it is not always possible to anticipate exactly how long will be needed.
Breaks and Refreshments
If a session covers lunchtime, you will not be charged for an hour during this time.
Limits of Work
I will do all I can to help you achieve the state of organisation and tidiness you desire. I am very happy to help you with light cleaning, as appropriate. I’m also happy to help you relocate items to more appropriate physical locations. However, I prefer not to attempt any seriously heavy moving (e.g. a refrigerator).
Removal of Items
Items to be removed from your premises, either for disposal or to other locations, must be at your own discretion. Disposal will not take place without your authorisation.
Best Advice
Advice is given in good faith and it is always your decision to accept guidance on whether to keep or dispose of specific possessions. Organisation Station cannot accept responsibility for the consequences of such decisions. From time to time, I may handle items which have a potentially high market value. While I will always use my best endeavors to identify such items amongst your possessions, you acknowledge that I am not a valuer, nor do I have expertise to identify items of special value or rarity, nor am I qualified to advise on valuation matters for insurance purposes.
Payment Terms
Charges for my services will be levied per hour. An invoice will be issued and is payable at the completion of the assignment, in cash, by cheque or direct by BACS using the bank details shown on the invoice. All charges shall be payable on invoice as set out above. Interest at 2% per month will be charged on any balance due which remains unpaid 14 days after the invoice.
A signed contract is required prior to the start of any session. In some circumstances Organisation Station may require a deposit before confirming appointments and providing services.